Demo Credentials

Explore the live platform before purchasing. Use the credentials below to
access both administrative and tenant environments:

Super Admin Control Plane:
URL:
https://whatsomni.ncodeslab.com/superadmin/login
Email: [email protected]
Password: password

Tenant Workspace Demo:
URL:
https://whatsomni.ncodeslab.com/login
Email: [email protected]
Password: password

Landing Page Demo:
URL:
https://whatsomni.ncodeslab.com/

WhatsOmni – Enterprise Omnichannel Marketing, Sales CRM, AI ChatBots, Visual
Automation Flows & Multi-Gateway SaaS Platform (Next.js 15, Laravel 11,
React 19, Reverb WebSockets, Baileys)

WhatsOmni is a self-hosted, enterprise-grade multi-tenant
Omnichannel Customer Engagement SaaS, Conversational AI Engine, and Sales CRM
platform built for agencies, B2B enterprises, e-commerce stores, and SaaS
entrepreneurs. It unifies customer conversations across
8 major messaging channels—including WhatsApp (Official Cloud
API & Unofficial Baileys QR), Instagram Direct, Facebook Messenger,
Telegram, Multi-Gateway SMS (Twilio, Vonage, Plivo, MessageBird, Sinch,
Telnyx), Two-Way Email (IMAP/SMTP), and an embeddable Live Chat widget—into a
single, real-time command center.

Supercharged with standalone AI ChatBots, a visual
drag-and-drop Automation Flow Builder with an
AI Prompt-to-Flow Generator,
Vector RAG Knowledge Bases, a comprehensive
Multi-Gateway Payment System (Stripe, Razorpay, Paystack,
Flutterwave), a Multi-Currency Pricing Engine, live
AI Token & Usage Telemetry, a
Kanban Deals CRM,
Multi-Host Staff Calendar Booking, and automated
Shopify & WooCommerce Abandoned Cart Recovery, WhatsOmni
provides a complete, turnkey foundation to launch your own profitable SaaS
business in minutes.

2 Configurable AI Operational Business Models: WhatsOmni
gives platform owners flexible monetization control with two built-in
operational modes:

• 1. Master Managed Fixed Model (Feature Routing Matrix): The
  Super Admin supplies master platform API keys in the central vault and
  assigns fixed AI models per feature across a multi-feature routing matrix
  (e.g., AI ChatBots → Claude 3.5 Sonnet / GPT-4o,
  Prompt-to-Flow Builder → GPT-4o,
  Flow AI Generation Nodes → Llama 3.3 70B,
  RAG Knowledge Base Embeddings → Gemini 1.5 Flash /
  text-embedding-3-small, Smart Inbox Replies → Groq LPU).
  Tenants enjoy an instant, zero-setup AI experience with usage quota
  enforcement.
• 2. Bring Your Own Key (BYOK) Model: Tenants securely input
  and store their own encrypted API keys (OpenAI, Anthropic Claude, Google
  Gemini, Groq, DeepSeek, xAI Grok, Mistral, OpenRouter). The SaaS platform
  owner incurs zero third-party AI API costs, and tenants have complete
  autonomy over their preferred models and provider billing.

Multi-Gateway Payment & Multi-Currency SaaS Engine:

• 4 Global & Regional Payment Gateways: Built-in native
  support for Stripe (Global cards & customer portal),
  Razorpay (India UPI, net banking & cards),
  Paystack (Nigeria, Ghana, South Africa & Kenya), and
  Flutterwave (Pan-African & international payments).
  Supports one-click Test / Live mode switching, credential encryption, in-app
  connection testing, and automated webhook lifecycle synchronization.
• Multi-Currency System: Super Admin can manage unlimited
  global currencies (ISO codes, custom symbols, active/default statuses) and
  define multi-currency pricing tiers (monthly and annual) for all
  subscription plans.
• AI Usage Tracker & Real-Time Token Telemetry: In-depth
  tracking of prompt tokens, completion tokens, total token consumption,
  millisecond latency, and estimated inference cost (USD) per turn. Filterable
  by date range, provider, AI model, and platform feature with visual
  telemetry graphs.

Core Platform Highlights:

• AI ChatBots (Dedicated No-Code Persona Engine): Configure
  standalone AI conversationalists with custom system personas, temperature
  controls, attached vector RAG knowledge bases, business hours schedules,
  fallback messages, and automatic human handoff escalation rules directly
  attached to any messaging channel.
• Visual Drag-and-Drop Automation Flows: Full conversational
  workflow canvas (React Flow) with 14+ node primitives, interactive
  buttons/lists, conditional branches, CRM mutations, webhook dispatches, and
  an integrated AI Prompt-to-Flow Generator that turns
  natural language prompts into complete visual graphs in seconds.
• Intelligent 4-Tier Inbound Message Router: Directs incoming
  messages through an optimized priority hierarchy: (1) Active Flow waiting
  for user reply → (2) Keyword Trigger matches → (3) Channel-bound
  Automation Flow → (4) Channel-bound AI ChatBot → Real-Time Shared
  Human Inbox.
• Real-Time Shared Team Inbox: High-performance bidirectional
  messaging powered by Laravel Reverb WebSockets. Features
  agent presence, live typing indicators, internal yellow notes with
  @mentions, /shortcut canned responses,
  conversation assignment, and an instant CRM/E-Commerce context side-drawer.
• E-Commerce Abandoned Cart Recovery: Ingests real-time
  webhooks from Shopify and WooCommerce,
  schedules 30-minute delayed background queue dispatches, generates unique
  merchant discount coupons, and delivers automated recovery messages over
  WhatsApp or SMS.
• Multi-Host Staff Scheduling & Public Booking Links:
  Manage staff availability, round-robin auto-assignment, buffer times, Google
  Calendar OAuth sync, and public booking portals (/book/[slug])
  with instant Google Meet, Zoom, or Microsoft Teams meeting links.
• 10-Language Complete Localization (LTR + RTL): Full
  translation key parity across English, Hindi, Spanish, French, German,
  Italian, Portuguese, Indonesian, Vietnamese, plus native Right-to-Left
  (RTL) layout support for Arabic and Hebrew.

Super Admin Control Plane & SaaS Governance

The Super Admin plane provides SaaS owners with end-to-end governance over
workspaces, multi-gateway billing monetization, currency management, AI keys,
AI usage telemetry, transactional mail delivery, legal pages, and technical
support.

• Tenant Directory & Audit-Logged Impersonation: View all
  registered workspaces, inspect subscription states, modify plan tiers,
  adjust flow credits, suspend/reactivate accounts, and launch secure,
  audit-logged tenant session impersonation for instant customer
  troubleshooting.
• Multi-Gateway Payment Management (Stripe, Razorpay, Paystack,
  Flutterwave):
  Configure active payment gateways with live/test API keys, webhook signing
  secrets, in-app connection testing, and automated subscription status
  synchronization.
• Multi-Currency Pricing & Plan Provisioning: Create
  tiered subscription plans (e.g., Free, Starter, Pro, Enterprise) with custom
  seat caps, channel quotas, campaign allowances, automation limits, and flow
  credits. Define custom prices per currency (USD, EUR, GBP, INR, NGN, KES,
  GHS, ZAR, BRL, AED, etc.) with automatic gateway plan provisioning.
• Central AI Vault & 2 Operational Modes: Switch between
  BYOK and Master Fixed modes. Manage master keys for OpenAI, Anthropic,
  Gemini, Groq, DeepSeek, xAI, Mistral, and OpenRouter, and route specific
  platform features to optimal LLM models.
• Platform AI Usage Telemetry & Analytics: Monitor total
  AI tokens consumed across the platform, aggregate estimated inference costs,
  breakdown by provider and model, and view top consuming tenant accounts with
  full audit logs.
• Dynamic System Mailer: Configure system-wide transactional
  email delivery via custom SMTP or Resend API directly from the UI, with
  mandatory live test dispatch validation before saving.
• Support Ticket Desk: Manage tenant helpdesk inquiries with
  priority badges, attachment previews, threaded administrative replies, and
  automated status workflows.
• Legal CMS & Custom Pages: Built-in sanitized rich
  content editor managing Terms of Service, Privacy Policy, Cookie Policy,
  Refund Guidelines, and custom landing pages served dynamically at
  /[slug].
• Real-Time Telemetry & System Health: Monitor platform
  MRR/ARR, tenant growth metrics, WebSocket socket health, Redis queue depth,
  and database connection status.

Tenant Workspace & Omnichannel CRM Suite

Tenants are welcomed by an interactive onboarding wizard covering company
profile setup, language/currency defaults, and guided AI provider connection.

1. Unified Real-Time Shared Inbox

• Live WebSocket Streaming: Real-time message reception and
  delivery status updates over Laravel Reverb without polling.
• Channel Badging & Filtering: Filter by open, pending,
  or resolved status, assigned team queue, individual agent, or channel type
  (WhatsApp, IG, Messenger, Telegram, SMS, Email, Live Chat).
• Team Collaboration: Leave internal yellow notes with
  @mentions invisible to customers.
• Canned Replies: Instant search and insertion of pre-saved
  snippets using / keyboard shortcuts.
• Proactive ”+ New Chat” Starter: Initiate outbound
  conversations directly to any existing contact over connected channels.
• Customer & E-Commerce Drawer: View contact details,
  deal stages, upcoming appointments, and live Shopify/WooCommerce order
  histories with one-click cart recovery dispatch.

2. Visual Drag-and-Drop Automation Flow Builder

• 14+ Node Primitives: Triggers (Inbound Message, Keyword
  Match, Abandoned Cart, Webhook), Send Message, Send Template, Ask Question
  (variable capture), AI Prompt, AI Condition (intent classifier), RAG
  Knowledge Query, Interactive Menus (buttons/lists), Delay / Wait, Tag
  Contact, Update Field, Create Deal, Book Appointment, Webhook Dispatch
  (GET/POST/PUT/DELETE), n8n Workflow Node, Zapier Catch Hook, and Human
  Handoff.
• AI Prompt-to-Flow Generator: Converts natural language
  descriptions into complete visual node graphs in seconds.
• Dry-Run Simulator: Interactive visual sandbox debugger
  allowing agents to test flow logic, inspect variable contexts, and trace
  step-by-step node execution.
• Immutable Versioning: Save drafts, publish active versions,
  and roll back to previous releases with one click.
• Direct Channel Binding: Attach flows directly to any
  connected WhatsApp, Instagram, Messenger, Telegram, SMS, Email, or LiveChat
  channel.
• Flow Credits Quota: Monthly credit allowance tracking with
  automated usage warnings.

3. Standalone AI ChatBots & Vector RAG Engine

• No-Code Conversational Setup: Define AI ChatBot personas
  with custom system prompts, temperature controls, and model selection.
• Vector RAG Knowledge Ingestion: Ingest PDF documents, Word
  DOCX files, plain text, Q&A pairs, live web URLs, and Google Sheets
  spreadsheets into vectorized knowledge stores.
• Semantic Cosine Similarity: High-precision semantic chunk
  retrieval ensuring hallucination-free, grounded AI responses.
• Operating Hours & Fallbacks: Configure weekly business
  hour matrices, out-of-office fallback messages, and automatic escalation
  rules.
• Multi-Channel Assignment: Bind ChatBots to one or multiple
  messaging channels with conflict prevention.
• Interactive Testing Sandbox: Live playground to test
  ChatBot responses against RAG knowledge chunks prior to deployment.
• Detailed Turn Logs: Audit inbound/outbound text, retrieved
  RAG sources, token usage, latency in milliseconds, and execution status per
  turn.

4. Real-Time AI Usage Tracker & Token Telemetry

• Live Token Monitoring: Real-time tracking of prompt tokens,
  completion tokens, and total token consumption.
• USD Cost Estimation: Automatic cost calculation per model
  per 1M tokens (GPT-4o, Claude 3.5 Sonnet, Gemini 2.0 Flash, DeepSeek V3/R1,
  Llama 3.3, etc.).
• Latency Tracking: Monitor API response latency in
  milliseconds to identify performance bottlenecks.
• Feature & Model Breakdown: Filter telemetry by feature
  (Chatbot, Flow AI Node, Prompt-to-Flow, Smart Reply, Knowledge Base) and
  model.
• Audit-Ready Logs: Inspect recent AI execution requests with
  timestamps, user attributions, and error diagnostic details.

5. Built-in Sales CRM & Kanban Deals Pipeline

• Omnichannel Contact Directory: Merge contacts across phone
  and email identities with custom JSON fields, tagging, lifecycle stages
  (Lead, Prospect, Customer, VIP, Churned), and channel opt-out tracking.
• CSV Batch Import: High-speed contact import with
  interactive column-to-field mapping and duplicate resolution.
• Drag-and-Drop Deals Pipeline: Customizable Kanban sales
  board with user-defined stage colors, deal values, closing dates, and
  activity logs.
• Enterprise CRM Synchronization: Bi-directional sync
  connectors for HubSpot CRM,
  Salesforce Sales Cloud, and Zoho CRM with
  sync retry logs.

6. Staff Directory & Calendar Booking System

• Staff Profiles & Working Hours: Individual timezones,
  weekly availability matrices, buffer times, and minimum scheduling notice.
• Google Calendar OAuth Sync: Real-time bi-directional
  free/busy schedule verification.
• Assignment Modes: Single Host, Round-Robin
  auto-distribution among team members, and Collective meeting booking.
• Public Booking Portals: Responsive booking pages at
  /book/[slug] with automatic video meeting link creation for
  Google Meet, Zoom Video, and
  Microsoft Teams.

7. E-Commerce Abandoned Cart Recovery (Shopify & WooCommerce)

• Automated Ingestion: Listens for checkout creation,
  checkout update, and order completion webhooks.
• 30-Minute Delayed Queue: Automatically schedules delayed
  recovery dispatch, cancelled in real time if the customer completes the
  purchase.
• Dynamic Coupon Engine: Generates unique discount coupons in
  the merchant’s store and delivers personalized recovery links via WhatsApp
  or SMS.
• Revenue Analytics: Live dashboard cards tracking recovered
  carts, recovery conversion rates, and total recovered revenue.

8. Broadcast Campaigns & Meta WhatsApp Templates

• WhatsApp Meta Template Manager: Create, customize (header,
  body variables, footer, quick reply & CTA buttons), and submit templates
  directly to Meta Graph API with real-time approval synchronization.
• Audience Segmented Broadcasts: Dispatch immediate,
  scheduled, or recurring campaigns filtered by contact tags, lifecycle
  stages, or custom rules with automatic opt-out compliance.
• Delivery Analytics: Live recipient logs tracking Sent,
  Delivered, Read, Replied, and Failed message counts.

8 Connected Omnichannel Messaging Gateways

</thead>
<tbody>

</tbody>

AI LLM Orchestration & Multi-Provider Engine

WhatsOmni natively routes conversation inference and vector embeddings across
8 top-tier AI providers:

• OpenAI: GPT-4o, GPT-4o Mini, o1-mini,
  text-embedding-3-small
• Anthropic Claude: Claude 3.5 Sonnet, Claude 3.5 Haiku,
  Claude 3 Opus
• Google Gemini: Gemini 2.0 Flash, Gemini 1.5 Pro, Gemini 1.5
  Flash
• Groq LPU Engine: Ultra-fast inference on Llama 3.3 70B,
  GPT-OSS 120B, Qwen 3.6
• DeepSeek API: DeepSeek V3 (Chat) and DeepSeek R1 (Reasoner)
• xAI (Grok): Grok-2 Latest OpenAI-compatible API
• Mistral AI: Mistral Large Latest and Codestral
• OpenRouter API: Unified cloud prompt routing access to
  hundreds of open-source models

Enterprise Security Architecture & Hardening

• SSRF (Server-Side Request Forgery) Protection:
  UrlSecurityValidator inspects all outgoing webhooks and URL
  crawling requests, blocking private subnets (RFC 1918), loopbacks, and cloud
  metadata IP (169.254.169.254).
• XSS Sanitization: Native
  DOMPurify sanitization across all HTML rendering points, email
  composers, and CMS pages.
• Strict Cross-Tenant IDOR Protection: All database queries
  and foreign key validations strictly enforce
  tenant_id isolation at the Eloquent ORM layer.
• Encrypted Secret Storage: All BYOK API keys, payment
  gateway secrets, OAuth tokens, and SMTP passwords are encrypted at rest
  using AES-256-CBC with Laravel’s EncryptionService.
• Two-Step Sensitive Operations: Updating account email
  addresses requires 2-step OTP codes sent to both current and new emails.
  Account deletion requires explicit email OTP confirmation.
• Microservice Authentication: Node.js Baileys microservice
  requires authenticated X-Baileys-Secret tokens on all control
  endpoints.
• Signed Webhook Verification: Enforces HMAC-SHA256 signature
  verification for Meta, Shopify, WooCommerce, Stripe, Razorpay, Paystack, and
  Flutterwave.

Tech Stack Overview

• Frontend Web App: Next.js 15.x (App Router), React 19,
  TypeScript, Tailwind CSS, shadcn/ui, Zustand, React Flow, Lucide Icons,
  TipTap Editor, Sonner Toasts
• Backend REST API: Laravel 11.x (PHP 8.2+), Eloquent ORM,
  Laravel Sanctum authentication, GuzzleHttp, Smalot PDF Parser
• Real-Time WebSockets: Laravel Reverb WebSocket Server (Port
  8080) + Laravel Echo Client
• WhatsApp Microservice: Node.js 20+, Express.js,
  @whiskeysockets/baileys, Pino Logger (Port 5001)
• Database Layer: MySQL 8.0+ / MariaDB 10.4+ (Multi-tenant
  migrations with foreign key constraints)
• Cache & Background Queues: Redis 7.x (Predis /
  PhpRedis)
• Multi-Gateway Billing & Payments: Stripe, Razorpay,
  Paystack, Flutterwave (Subscriptions, Customer Portals, Webhooks,
  Multi-Currency)
• DevOps & Containerization: Docker, Docker Compose,
  Nginx Reverse Proxy, Alpine Linux, Supervisor, PM2

What Is Included

• Complete Next.js 15 frontend source code (TypeScript, App Router, Tailwind
  CSS)
• Complete Laravel 11 backend REST API source code
• Independent Node.js Baileys WhatsApp Multi-Device microservice
• React Flow visual conversation builder & Prompt-to-Flow AI generator
• Standalone AI ChatBots engine with RAG knowledge integration and turn logs
• Multi-Payment Gateway integrations (Stripe, Razorpay, Paystack, Flutterwave)
• Multi-Currency management system with per-currency plan pricing
• AI Usage Tracker and Real-Time Token Telemetry dashboard
• Full MySQL database migration suite with clean seeders
• Complete 10-language translation files with 100% key parity (LTR + RTL)
• Production Docker & Docker Compose orchestration files
• Nginx reverse proxy configurations with SSL WebSocket pass-through
• Comprehensive HTML Documentation Hub
• 6 Months of included customer support and future software updates

Third-Party Services & BYOK Pricing

WhatsOmni is sold as a self-hosted software license. Third-party cloud
services are connected using your own accounts or master platform credentials
and billed separately by their respective providers:

</thead>
<tbody>

</tbody>

System Requirements

• PHP: 8.2 or 8.3 with extensions: pdo_mysql,
  mbstring, openssl, curl,
  redis, gd, fileinfo,
  bcmath
• Node.js: 20.x or higher & npm 10.x
• Database: MySQL 8.0+ or MariaDB 10.4+
• Cache & Queues: Redis 7.x
• Web Server: Nginx with WebSocket proxy support
• Hardware: VPS or Dedicated Server with at least 2 CPU Cores
  and 4 GB RAM (8 GB recommended for high message concurrency)
• Docker: Docker & Docker Compose (optional, for
  one-command container deployment)

Important Notes

• The purchase includes full, unencrypted source code for the frontend,
  backend, and microservices.
• No pre-loaded AI tokens or SMS balances are included; you connect your own
  provider API credentials (or configure master keys in Super Admin).
• Third-party API, payment processing, and messaging costs are paid directly
  to your chosen service providers.
• A domain name with SSL certificate (HTTPS / WSS) is required for production
  webhook ingress and live WebSocket messaging.