Fast Track Support for Perfex CRM – Paid Priority Tickets

Fast Track Support for Perfex CRM lets your clients pay for priority handling of urgent support tickets directly from the Perfex CRM customer area.

The module creates a native Perfex invoice when a customer requests Fast Track support. After successful payment, the ticket is automatically marked as Fast Track, staff can see clear priority badges, and your team can handle paid priority tickets faster.

Key Features

• Paid priority support for Perfex CRM tickets
• Customers can request Fast Track from the ticket detail page
• Uses native Perfex invoices, taxes, currencies and payment gateways
• Ticket is only marked Fast Track after successful payment
• Admin Fast Track Tickets overview with KPIs and filters
• Dashboard widget for active Fast Track tickets
• Fast Track badges in admin and customer ticket lists
• Department availability settings
• Default price or optional price per department
• Optional ticket priority, status and tag changes after payment
• Staff/admin notifications and customer activation email

Documentation & Support

Documentation: https://support.codivlab.com/hc/articles/8/9/31/introduction

Support: https://support.codivlab.com