Preview WaDesk SaaS | AI-Powered WhatsApp CRM, Automation, Chatbot Builder and Bulk Messenger
Hello!
WaDesk SaaS AI-Powered WhatsApp CRM, Automation, Chatbot Builder and Bulk Messenger — a complete WhatsApp business platform that you host on your own server. It gives your team one place to talk to customers on WhatsApp, run marketing at scale, automate replies, answer calls with AI, and even sell the whole thing to your own clients as a paid subscription service.
It is a full product, not a single-purpose script. In one install you get a shared Team Inbox, bulk campaigns and broadcasts, a visual flow builder, WhatsApp template management, an AI suite (chat assistants plus a voice agent), Click-to-WhatsApp ads, e-commerce and Google Workspace integrations, and a full admin panel with plans, billing, coupons, credits, and white-label branding.
It is built to grow with you — from a single business number to an agency running hundreds of separate client accounts — without changing how the app works.
Authorization for Demo
Admin:
Admin URL:Click Here
Username: [email protected]
Password: 12345678
User:
Frontend URL:Click Here
Trial Username: [email protected]
Password: 12345678
Premium Username: [email protected]
Password: 12345678
Who is it For?
- Marketing Agencies: Manage multiple client WhatsApp accounts from a single Super Admin dashboard and offer WhatsApp marketing/automation as a premium managed service.
- E-Commerce Store Owners: Increase conversion rates, reduce RTO (Return-to-Origin), and improve customer satisfaction with automated order updates, cart recovery, and a native WhatsApp Storefront.
- Enterprise Support Teams: Scale operations by allowing 5, 10, or 50+ agents to work collaboratively with advanced routing rules, SLA tracking, and auto-assignment.
- Real Estate & Travel Agents: Nurture leads with automated follow-ups, share property catalogs or itineraries directly in the chat, and schedule appointments via the bot.
Use Cases
- SaaS Founders (Entrepreneurs): Launch your own B2B SaaS company by hosting WaDesk and selling WhatsApp marketing/support subscriptions to local and global businesses.
- Customer Support Desks: Replace chaotic WhatsApp groups with a structured Team Inbox. Multiple agents can handle support tickets from a single official WhatsApp number, utilizing collision detection, internal notes, and AI assist.
- E-Commerce Revenue Recovery: Deep CRM integrations automatically recover lost sales by messaging customers who abandoned their carts on Shopify, WooCommerce, or your native WaDesk Storefront.
- Marketing Blasts & Ad Tracking: Send promotional campaigns to thousands of opted-in users at once. Track Meta Ads (CTWA) conversions directly inside the platform.
- Lead Generation & Qualification: Use the Visual Flow Builder to ask qualifying questions and automatically pass hot leads to sales reps.
- Booking & Appointment Reminders: Connect to Google Calendar to send automated WhatsApp reminders 24 hours before a scheduled meeting or appointment.
Key Features
- Dashboard: Workspace KPIs (sent / delivered / read / failed), broadcast stats, ad spend overview (manager+ only).
-
Home routing: Agents/viewers →
/team-inbox, managers →/dashboard. - Engagement funnel: Full-width funnel (sent → delivered → opened → replied) with engine-aware filtering.
- Activity log: Workspace events with auth/session noise filtered, flex-fill UI, 10-item window.
- Audience by country: Top countries via dial-code → ISO mapping (longest-prefix match).
- Throughput sparkline: 24h hourly buckets, engine-filtered.
- Daily volume chart: 30-day sent/received series.
- Conversation list: Filter, search, browse customer message threads.
- Message composition: Text, templates, media; AI assist for draft review.
- Message actions: Pin, star, react, delete, forward, edit per-message.
- Archive / restore: Move conversations to archive and restore.
- Send template: Reuse approved templates in conversations.
- Retry / resend: Re-attempt failed messages or resend sent ones.
- Customer queue: Live inbound queue from all devices, grouped by contact.
- Kanban board: Drag-drop by status/priority.
- Assignment: Manual assign/unassign + auto-assign via routing rules.
- Presence / typing: Real-time teammate viewing/typing indicators (30s view TTL, 5s typing TTL, no WebSockets).
- Collision detection: See when teammates are looking at or replying to the same conversation.
- Team chat: Slack-style internal channel + multi-channel + approval flow + @mentions + image previews.
- Internal notes: Private notes, @mention teammates.
- Snooze: Hide conversation until wake-up time (AJAX-driven inline sweep, no cron).
- SLA tracking: First-response + resolution policies, breach detection, business-hours-aware.
- Routing rules: Tag / device / business-hours / member-status conditions → auto-assign.
- Priority levels: Mark urgent.
- Tags: Custom tags + bulk tag management.
- Saved replies: Frequent-response snippets, quick-insert.
-
Playbook macros:
!onboard-style abbreviations expand into predefined sequences. - Message reactions: Emoji on inbound/team messages.
- Message info: Delivery status, read receipts, timestamps.
- Forward message: To another conversation.
- Bulk actions: Mass-assign / mass-tag / mass-resolve.
- Team management: Create teams, assign members, per-team overrides.
- Business hours: Workspace-wide for routing logic.
- Agent status: Online / offline / away visible to teammates.
- AI agents: Auto-reply or full-conversation handling.
- AI keys (BYOK): Multiple AI provider keys for team use.
- Team analytics: Response time, resolution rate, volume by agent.
- AI agent analytics: Per-agent performance metrics.
- Engine filter: Conversations filtered by current workspace engine.
- Contact list: View / search / create / edit / delete.
- Contact details: Name, phone, email, country, tags, groups, custom attributes.
- Contact groups: Reusable lists for broadcasts / campaigns.
- CSV import: Header mapping, auto-detect status/source/group/tags.
- Import preview: First 5 rows + column mapping before commit.
- Bulk delete: Mass-remove.
- Custom attributes: Workspace-wide fields (text, select, checkbox).
- Attribute list: Centralized edit/delete.
- Broadcast list: Filter by status (draft/scheduled/sent/failed), date range, search.
- Broadcast creation: Multi-recipient one-time text/media/template.
- Per-recipient tracking: Sent / delivered / opened / clicked per contact.
- Link tracking: Auto-wrap URLs in body/buttons, per-recipient click ledger.
- Statistics: Open rate, click rate, failure rate, delivery breakdown.
- Bulk delete: Multiple drafts/scheduled.
- Message scheduling: One-time or recurring.
- Recurring schedules: Daily / weekly / monthly / cron-style.
- Edit: Update target, message, timing.
- Pause / resume: For recurring rows.
- Cancel future: Without deleting.
- Run now: Bypass scheduled time.
- Retry: Re-attempt failed sends.
- Detail view: Body, recipients, status, next run.
- Statistics: Sent / failed counts per schedule.
- Campaign list: Filter status/type/date, search.
- Campaign creation: Text / template / button / flow / media / carousel.
- A/B testing: Variants + random assignment.
- Campaign detail: Structure, recipients, metrics.
- Campaign edit: Update before send.
- Start / pause / resume: Lifecycle.
- Send now: Override schedule.
- Bulk delete: Multiple drafts.
- AI generation: Auto-generate copy from brief (multi-provider).
- Flow builder: React-based visual editor for multi-step sequences.
- Node types (~15): Send message, wait for reply, condition (text/field-match), delay, Google Sheets read/write/append, Google Docs query, Google Forms embed, book appointment, send catalog, request location, request media, share contact, tag contact, set attribute, flow jump, webhook call, AI responder, subscriber enroll / pause, broadcast message, campaign message.
- Flow triggers: Manual enroll, tag added, group join, device/template activation, flow resume.
- Subscriber management: Enroll / pause / resume, track status.
- Subscriber list: Active/completed/failed counts per flow.
- Flow categories: Marketing / support / sales.
- Status filters: Live / paused / draft.
- AI generation: Entire flow from natural language.
- Flow duplication: Copy with new name.
- Toggle active: Pause/resume without delete.
- Publish / unpublish: Lock for production.
- Media upload: Image/video for send-message nodes.
- Device connection: Link to specific sending device.
- Google picker: Browse Sheets / Docs / Forms in node config.
- Commerce picker: Pick products for catalog nodes.
- Template library: Approved / pending / rejected / personal.
- Template creation: Standard / carousel / authentication.
- Status tabs: Approved, pending, rejected, mine.
- Categories: Announcement / marketing / authentication / transactional.
- Sort: Newest, name A-Z, most recent edit.
- AI generation: Structured brief + optional free-form prompt.
- Template detail: Structure, variables, buttons, media.
- Template edit: Pre-resubmission updates.
- Linter: 30+ rules (button count, variable syntax, header constraints).
-
Variable resolution:
{{var}}and{{name}}(positional + named) at send time. - Multi-language: Per-language template variants.
- Meta sync: Pull pending/rejected status from Meta (WABA only).
- Refresh status: Manual update, rate-limited 1/15s.
- Approve/reject (local): Mark synthetic-approved (Baileys engine).
- Delete template: Permanent.
- Carousel templates: Multi-card with product grid + buttons.
- Engine-aware listing: WABA shows Meta-approved; Baileys shows synthetic-approved.
- Keyword triggers: Exact, fuzzy, regex.
- Fuzzy matching: Levenshtein typo tolerance.
- Multi-language: Per-language rules + auto-translation.
- Reply types: Text, template, flow, share contact, send catalog, request location.
- A/B variants: Variant tracking.
- Bulk CSV import: Keyword / reply type / content.
- Demo CSV: Template download.
- Keyword search: Device filter, status toggle, type categorization.
- Enable / disable: Toggle without delete.
- Trigger stats: 24h fires, all-time count, top performers.
- Ad campaign list: Status / date / search filters.
- 5-step wizard: Brief → AI copy → targeting → scheduling → preview.
- AI generation: From business description + optional prompt.
- Audience targeting: Countries, age, interests (pre-filled dropdown, no Targeting Search API), gender, languages, custom audience.
- ctwa_phone override: Form picks destination phone.
- Analytics: Impressions, clicks, CTR, reach, spend, CPC.
- Sync campaigns: Pull from Meta ad account.
- Campaign detail: Structure, budget, targeting, performance.
- Campaign edit: Update while draft.
- Toggle status: Pause/resume.
- Refresh metrics: Manual stats update.
- Retry failed: Re-sync previously failed.
- Bulk delete: Drafts only.
- Catalog connection: Link Meta Business Catalog.
- Product management: SKU / title / price / description / image.
- Product sync: Bulk upload to Meta Catalog in chunks.
- Sync status: Unsynced / syncing / synced / failed.
- Storefront settings: Colors, fonts, cover image, logo.
- Custom domain: Verify + route branded domain.
- Send to customer: Catalog/product link to phone (SPM / MPM / carousel).
- Catalog activity: Browses, adds-to-cart, purchases.
- Orders list: All storefront orders with status.
- Order detail: Full info, customer contact, payment status.
- Order status update: Pending / confirmed / shipped / cancelled.
- Payment link: Send reminder via WhatsApp.
- Storefront theme: Layout selector.
- Device list: Connection status (connected / disconnected / error).
- Baileys QR pair: QR or pairing-code link.
- WABA OAuth: Token paste or embedded signup.
- Twilio credentials: SID + auth token.
- Multi-device: Many sending devices per workspace.
- Device detail: Number, name, status, connection time, sent/received counts.
- Device edit: Name, number, active flag.
- Primary device: Default WABA config.
- Toggle active: Without disconnect.
- QR code refresh: New pairing.
- Kill session: Disconnect Baileys + clear local session.
- Connection status polling: Real-time health check.
- Disconnect: Full WABA removal.
- Appointment list: Upcoming + past.
- Google Calendar OAuth: Personal / business calendar link.
- Availability window: Business hours, breaks, slot duration.
- Booking flow node: Customer slot selection.
- Slot availability: Auto-calculate from calendar.
Note: Any media – Images, icons or logos used in previews are not included in this item and you need to contact
authors to get permission in case you want to use them in your commercial or non-commercial projects. Read help file for more details after you purchase the script.
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